Privacy Policy
This privacy statement covers the website with the URL of www.westernplainsaviation.com in regard to the following:
1) what personally identifiable information third parties collect through the website
2) what information Western Plains Aviation collects
3) how Western Plains Aviation uses the information
4) with whom Western Plains Aviation may share user information
5) what choices are available to users regarding collection, use and distribution of the information
6) what types of security measures are in place to protect the loss, misuse or alteration of information under Western Plains Aviation control
7) how users can correct any inaccuracies in the information
If users have questions or concerns regarding this statement, they should first contact Western Plains Aviation.
Information Collection
Western Plains Aviation is the sole owner of the information collected on www.westernplainsaviation.com. Western Plains Aviation collects information from users at several different points on our website.
Registration
The use of this website is not limited to registered users. A user may register with the website in order to be contacted for specific products or promotions. During registration a user is required to give contact information (such as name and e-mail address). We use this information to contact the user about services on our site for which an interest has been expressed. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as username and password), but encouraged so we can provide a more personalized experience on our website.
Order
We request information from the user on our order form. A user must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number, expiration date and CVV). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, the information is used to contact the user.
Information Use
Personal information such as e-mail addresses, physical addresses and financial information are not disclosed to any third parties. This information is used exclusively by Western Plains Aviation. The company may decide to use and communicate purchasing history and consumer behavior to third parties, but only in aggregate form, rendering personal identification impossible.
Profile
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our website, and to direct pertinent marketing promotions to them. We do not share your personal profile with other third parties. Items from your profile may be shared in aggregate form only.
Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our website. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. Refer to the Profile section.
Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising. This privacy statement covers the use of cookies by Western Plains Aviation only and does not cover the use of cookies by any advertisers.
Third Party Advertising
The ads appearing on this website are delivered to users by third party advertisers. Information about a user's visit to this site, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this site.
Log Files
Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Clear gifs may interact with cookies on your computer to show the past online behavior for that computer. Online behavior information may be used by an advertising company or our website. We use clear gifs, for example, in our HTML-based e-mails to let us know which e-mails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, refer to the Choice/Opt-Out section.
Special Offers and Updates
We send all new members a welcome e-mail to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Refer to the Choice/Opt-Out section.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and e-mail address. Out of respect for our users' privacy, we provide a way to opt-out of these communications. Refer to Choice/Opt-Out section below.
Service Announcements
On rare occasions, it is necessary to send out a strictly service-related announcement. Generally, users may not opt-out of these communications. These communications are not promotional in nature.
Customer Service
We communicate with users in regard to prior and future purchases via email or phone, in accordance with the user's wishes.
Sharing Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
Aggregate Information (i.e., non-personally identifiable information)
We may share aggregated demographic information with our partners and advertisers. For example, we may decide to share the aggregate number of our customers by ZIP code. This is not linked to any personally identifiable information.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Service Providers
We may partner with other third parties to provide specific services. When the customer signs up for these particular services, we share names, or other contact information, that is necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Business Transitions
In the event Western Plains Aviation undergoes a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, user's personal information will, in most instances, be part of the assets transferred.
Choice/Opt-Out
Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our website at the point where we ask for such information. For example, our order form has an opt-out mechanism so users, who buy a product from us, but don't want any marketing material, can keep their e-mail address off of our lists.
Users who no longer wish to receive our newsletter or promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in an e-mail to us. We also offer an opt-out mechanism on our MY ACCOUNT page.
Links
This website contains links to other sites. Please be aware that Western Plains Aviation is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Surveys and Contests
From time-to-time, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary, and the user, therefore, has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as ZIP code). Contact information will be used to notify the winners and award prizes. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of this website. User personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use user personally identifiable information for any secondary purposes.
Chat Rooms, Message Boards, and Public Forums
Please keep in mind that whenever you voluntarily disclose personal information online, for example, on message boards, through e-mail, or in chat areas, that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.
Security
This website takes every precaution to protect our user information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers, such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when users are just "surfing".
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our usersí information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Annually, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our user's information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our website, users can send an email to info@westernplainsaviation.com.
Supplementation of Information
In order for this website to properly fulfill its obligation to users, it is necessary for us to supplement the information we receive with information from third party sources.
Enhancement of Marketing Profile
We purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in. We use this information to enhance or overlay the profile of individual users. This aggregate marketing data is therefore tied to our users' personally identifiable information. Refer to the Profile section.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as ZIP code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate a user's personally identifiable information. This can be done on the My Account page or by e-mailing us at info@westernplainsaviation.com
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If, however, we are going to use user's personally identifiable information in a manner different from that stated at the time of collection, we will notify users via e-mail and by posting a notice on our website for 30 days.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at info@westernplainsaviation.com.